Principal Financial

Industry: Financial services, Fintech
Project: Stealth 0-1 new product
Users: B2C, American business owners
Platform: Saas, Browser (responsive), Salesforce
Methods: Generative AI., User interviews, Card sort, Survey, Journey mapping, Prototypes

Business owners, connected

GE Digital

Industry: Power, oil & gas
My role: Sr. UX contractor on team of 4
Project: Dense UI dashboarding, complex real-time data
Users: B2B, Power plant managers
Platform: Saas, Browser
Methods: Generative AI, User interviews, Ethnographic studies, Prototyping, Usability Testing

Power, oil and gas

Midmark

Industry: Healthcare, Clinical
My role: UX Researcher & P.O. to the client (Midmark)
Project: Dense UI dashboarding, complex real-time data
Users: B2B, Doctors, Nurses, Clinical staff
Platform: Saas, Browser (responsive)
Methods: User interviews, Usability testing, A/B testing, Diary studies

Enterprise healthcare telemetry dashboarding (real-time)

Sherwin Williams

Industry: Manufacturing, Retail
My role: UX contractor for agency doing design (MONO)
Project: Sitecore rebuild of an aging brand vehicle
Users: B2C, Home decorating
Platform: Website, Browser (responsive), Sitecore
Methods: Card sorts, Tree jacks, Journey maps, wireframes

Online retail for home improvement

Liquidation Specialists

Industry: Asset Liquidation
My role: CTO, (built the platform myself)
Project: Startup, Refactor reporting for aging industry
Users: B2B, Business Bankers, Asset Liquidators
Platform: Salesforce, Google, Asana, Zapier, Etc..
Methods: Info architecture, Wireframes, Ethnographic studies

Modern take on asset liquidation

U.S. Bank

Industry: Financial services
My role: XA (manager) for Mortgage UX team
Project: Overhaul UX for a shift in product lines
Users: B2C Home buyers
Platform: Website (responsive), AEM
Methods: Service design, Journey maps, Wireframes, Prototypes, Usability studies (moderated)

Home buying on the web, during a pandemic

BMW

Industry: Automotive
My role: EV workstream UX lead, mentor other workstreams
Project: Gain support from Munich quickly, iterate, and deploy
Users: B2C EV drivers
Platform: iOS, Android (native)
Methods: Service design, Journey maps, Wireframes, Prototypes,

Pioneering the discovery of
EV driver needs

Thomson Reuters

Industry: Legal
My role: Sr. UX Research & Design, Team of 6
Project: Reimagine law firm management post AI
Users: B2B, Law firms
Platform: Saas, Browser (responsive), iOS, Android (native)
Methods: Mind mapping, contextual studies, wireframes

Reimagine law-firm management post AI

Honeywell

Industry: Nearly all of them
My role: Lead and facilitate, UX design
Project: Content eval, Content strategy, Taxonomy, Site architecture (global)
Users: B2C, B2B, Aerospace - thermostats
Platform: Website (responsive), Sitecore
Methods: Card sorts, Tree jacks, Massive spreadsheets, Meetings

Combine 300+ websites into just 13